Free UK delivery for orders over £50 | For international delivery contact us by Email or call on +44 1473 602601

Shipping & returns

UK Delivery

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.

UK delivery charges will be confirmed to you, before your order is accepted.

If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

Please note we are currently unable to deliver to PO Boxes.

UK Delivery options

SnowSun Orders under £50 will be charged at £6 for UK delivery. Orders over £50 to UK address. see below for further information about UK delivery options.

Some orders may also be eligible to use the Click & Collect or Collect+ delivery service.

Delivery times depend on the delivery service selected and the types of goods ordered. SnowSun always aims to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 14 days unless specifically agreed by SnowSun with you.

SnowSun will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier's first visit they may leave it at a neighbouring address, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. If there is no safe place a calling card will be left with the courier's contact number to arrange re-delivery. SnowSun couriers will deliver until 9pm in most areas!

The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to SnowSun will issue a refund on their behalf. SnowSun reserves the right to re-charge a delivery cost for re-delivery.

Next Day DeliveryWe aim to deliver items if your order is placed before 12 o’clock.Sunday to Friday, we aim to have your order delivered to your door within one (1) day provided the next day is not a Sunday or Public/Bank Holiday. Orders placed after 7pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays).

Next Day Delivery is not available for certain areas of the UK including the Highlands and the Channel Islands. If the delivery destination is located in an area where Next Day is not available, your order will be delivered as soon as possible.

Click & Collect

You can collect your Item from our store.

Delivery of Pre-Order Items

If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date if delivery is within the UK.

Split delivery

SnowSun may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this facility. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery".

Delivery of Personalised Goods

Personalised goods are non-returnable (please note that this does not affect your statutory rights). Our 24 hr delivery service is only available within the UK and cannot be guaranteed on orders that include personalisation due to the extended processing time. If your order is a mix of personalised and non personalised goods then the personalised goods may be processed and packaged separately at no additional cost to you, please see "Split delivery" above.

Returns and exchanges

1) Cancelling your online order within the cooling off period

You have 14 days to change your mind from the day after you receive your order.

a) Can I cancel any item that I order?

You can cancel any item ordered online in accordance with the terms in this section apart from:

• personalised or bespoke items;

• any items which deteriorate or expire rapidly;

• magazines;

• any items that are sealed for health protection or hygiene reasons if you have unsealed them; and

• any items that have been inseparably mixed after delivery.

b) When do I have to cancel my order by?

Your cancellation period ends 14 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you) or you collect your items from one of our Collect + stores (UK Mainland only). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

c) How do I notify you that I want to cancel my order?

You can cancel by sending an email to [email protected], by telephoning (+44) 1473 602601 or by post to

SnowSun,Toad Hall,Felixstowe Road, Ipswich, Suffolk, IP10 0DE

You need to give SnowSun a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

d) How do I send my items back?

You must return your items by post to SnowSun Toad Hall, Felixstowe Road, Nacton Nr Ipswich, Suffolk IP10 0DE. no later than 14 days after the day on which you informed SnowSun that you would like to cancel your order. Any returns are at your own risk. For your protection, SnowSun recommends that you return your items via registered post.

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective.

The items do not need to be in their original packaging however they must be in a sellable condition.

e) How much money will be refunded to me?

SnowSun will refund you in full on SnowSun behalf for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

If you are returning all items in your order, SnowSun will also refund the cost of the initial delivery to you on SnowSun behalf, but only up to the cost of the standard delivery charge. SnowSun will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

SnowSun will refund you on SnowSun behalf using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day SnowSun receives the items you are returning back from you.

2) In store purchases

Please return your purchases to the store

3) Items that are incorrect or require exchange

Please clearly state the reason for return and whether you require a refund or exchange. SnowSun is only able to exchange items for the same product.

SnowSun advises that you send items back via registered post. The return address is:

SnowSun,Toad Hall,Felixstowe Road, Ipswich, Suffolk, IP10 0DE

Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

The items do not need to be in their original packaging however they must be in a sellable condition, and sent to SnowSun at your own cost and risk.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, SnowSun may have a right of action against you for compensation. This applies to all items that are returned.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) SnowSun has received back. If a refund or reimbursement is payable to you, SnowSun will transfer the money on SnowSun behalf using the same method originally used by you to pay for your purchase. SnowSun cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of items using a Gift Card, as detailed below).

If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), Sports Direct will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.

SnowSun aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item.

4) Defective items

In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:

1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:

• a repair or replacement; or

• a full refund.

2. Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

3. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

• keep the defective item and claim a price reduction (the amount of the price reduction will be determined by SnowSun depending on what is reasonable in the circumstances); or

• return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

* The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

If you think you have received a defective item, please return the items back to Sports Direct including details where possible of:

• Your Order Number

• Product Code/Product Name

• Details of the fault

• Whether you would prefer a refund or a repair or replacement

Returns address

SnowSun advises that you send items back via registered post. The return address is:

SnowSun,Toad Hall,Felixstowe Road, Ipswich, Suffolk, IP10 0DE

SnowSun will examine the returned items and notify you of your refund or repair or replacement via e-mail within a reasonable period of time.

SnowSun will process any refund due to you on SnowSun behalf as soon as possible and, in any case within fourteen (14) days after the day SnowSun confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

SnowSun will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. SnowSun will not refund any Next Day, Express or other premium component of delivery.

If you have a query about returning goods, please contact SnowSun.

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